Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 798ph ("798ph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Member," or "User") who access or use the 798ph online casino platform, including the website at 798ph.net and any associated mobile applications (collectively, the "Platform").

798ph is committed to protecting the privacy and personal data of all members, particularly those based in the Philippines. This Policy is designed to comply with applicable data protection laws and regulations, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering an account with 798ph or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

2. Data Controller

For the purposes of applicable data protection legislation, 798ph acts as the data controller in respect of the personal data collected through the Platform. As data controller, 798ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how 798ph processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Privacy Officer using the contact details provided in Section 15 of this Policy.

3. Data We Collect

798ph collects the following categories of personal data from members and Platform users:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Gender
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)

3.2 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details)
• Transaction history, including deposits, withdrawals, and gaming activity
• Source of funds information where required for compliance purposes

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited and features used on the Platform
• Game history and betting activity

3.4 Communications Data

• Records of communications with our customer support team, including live chat transcripts and email correspondence
• Feedback, complaints, and survey responses submitted to 798ph

3.5 Verification Documents

• Copies of government-issued photo identification
• Proof of address documents
• Proof of payment method ownership
• Any other documents submitted as part of the Know Your Customer (KYC) verification process

4. How We Collect Your Data

798ph collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies (see Section 10).
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from third-party screening services; payment data from payment processors including GCash, PayMaya, and Philippine banking partners.
• Regulatory sources: Information received from regulatory authorities, law enforcement agencies, or other competent bodies in connection with legal obligations.

5. How We Use Your Data

798ph uses your personal data for the following purposes:

798ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

798ph processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and regulatory reporting duties.
• Legitimate interests: Processing carried out for 798ph's legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including for direct marketing communications. You may withdraw your consent at any time by contacting our support team.

7. Sharing Your Data

798ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

Third-party vendors and service providers who assist 798ph in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support technology providers. All service providers are contractually required to process your data only on 798ph's instructions and to maintain appropriate security standards.

7.2 Game Software Providers

Licensed game software providers whose games are available on the 798ph Platform may receive limited technical data necessary to deliver game functionality. These providers are bound by confidentiality obligations and applicable data protection requirements.

7.3 Regulatory & Legal Authorities

798ph may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other competent bodies where required or permitted by applicable law, including in connection with AML reporting obligations, regulatory investigations, or legal proceedings.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 798ph's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

8. Data Retention

798ph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data and KYC documents: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for up to three (3) years from the date of the communication.
• Technical and usage data: Retained for up to two (2) years, unless a longer retention period is required for security or legal purposes.
• Marketing consent records: Retained until you withdraw your consent or for up to three (3) years from the date of last interaction, whichever is earlier.

When personal data is no longer required, 798ph will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

9. Data Security

798ph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 798ph Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting data access to authorised personnel on a need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Staff training on data protection obligations and security best practices.

While 798ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 798ph will notify you and the relevant authorities as required by applicable law.

10. Cookies & Tracking Technologies

798ph uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The following types of cookies may be used:

• Essential cookies: Strictly necessary for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as language selection and display options, to personalise your experience.
• Analytics cookies: Collect anonymised data about how members use the Platform, helping 798ph identify areas for improvement. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 798ph Platform. 798ph does not use third-party advertising cookies or share cookie data with advertisers.

11. Your Rights

Under the Philippine Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights in relation to your personal data held by 798ph:

• Right to be informed: The right to know what personal data 798ph collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 798ph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where processing is based on consent or contract.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 15. 798ph will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

12. Minors & Age Policy

The 798ph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. 798ph does not knowingly collect personal data from individuals under the age of 21.

If 798ph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 798ph Platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to gambling platforms.

13. International Data Transfers

In the course of operating the 798ph Platform, your personal data may be transferred to and processed in countries other than the Philippines, including countries where our service providers and technology partners are located. Where such transfers occur, 798ph ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring recipient organisations to maintain data protection standards equivalent to those applicable in the Philippines.
• Transfers only to jurisdictions that provide an adequate level of data protection as recognised by applicable law.
• Data processing agreements with all third-party service providers that handle personal data on 798ph's behalf.

14. Policy Changes

798ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will notify registered members by email or through a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the 798ph Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how 798ph protects your personal data.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 798ph handles your personal data, please contact our Data Privacy Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

If you are not satisfied with 798ph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Details of how to contact the NPC are available through official Philippine government channels.

For general support enquiries unrelated to data privacy, please use the live chat feature on the Platform or visit our FAQ page.